IT Services Merger (DGIT)

Posted on: Tuesday, 10/02/2018

IT services and support for all Health Sciences Schools (UCLA School of Dentistry, UCLA Fielding School of Public Health, and UCLA School of Nursing) have merged under the David Geffen School of Medicine - Digital Technology department (DGIT).

The following merger projects will begin to launch:

  • Early Fall: Equipment Assessment Begins – DGIT team members will begin to visit the School’s spaces. Pictures of the staff who will be visiting our school within the next few weeks will be posted on the DGIT website. It is anticipated that the assessment will take approximately four months. The purpose of the equipment assessment is to gather an inventory of workstations, servers and other applications. DGIT will coordinate with school administration to ensure that there will be minimal to no disruption of school and clinical operations during this process.

  • Late Fall: HIPAA Training – An email invite will be sent out to complete HIPAA online training. This training is a best practice and required prior to obtaining the new user accounts that will grant access to new DGIT services, such as email and a secure version of Box. If you have already taken the online HIPAA training as part of your onboarding process, you will not have to take the training again.

  • Early Winter: Additional Support Methods Available – In addition to the School’s current support team, you will have access to all of DGIT's support methods, which include walk-up services at IT Connect, 24/7, 365/year phone support, and all of the additional benefits provided by a large IT organization that is here to provide the dental school with innovative technology and excellent customer service.

  • Late Winter: Workstation Replacement Begins – Based on the information gathered during the equipment assessment, DGIT will begin to update or replace workstations to meet DGIT’s technical standards. You will receive a new username and password to access your workstation and DGIT will migrate all data to any updated or replaced workstations. After you obtain a new username and password, you will gradually obtain access to DGIT's service catalog. 

These projects will extend through the next two years. DGIT will communicate and provide detailed information regarding direct and potential impact, available resources, and training as each project is ready to launch. They will also post updates on a new webpage created for our school as a one-stop-shop for all information related to the Health Sciences IT merger.

Once DGIT ensures that our workstations and infrastructure are secure, and as the merger projects are completed, you will begin to obtain access to DGIT’s Services, including HIPAA-compliant cloud storage (UCLA Health Box), and a new and secure email (Microsoft Office 365).

Your @dentistry.ucla.edu email address will remain the same. However, please note that your @ucla.edu email account will no longer be an approved email address for University Business purposes. The reason is that the University/campus @ucla.edu email will be under a different security standard than the Health Sciences Schools under campus policies.

As the merger moves forward, your UCLA Login ID (BOL) will remain active to grant you access to campus resources that are not under UCLA Health IT, such as UC Path and At Your Service. Again, you will obtain a new login which will provide you access to your workstation and other DGIT services.

The dental school is working closely with DGIT to ensure that these changes happen gradually, with the least amount of disruption to your work. During the transition, the School’s current IT support structure will remain the same to ensure business continuity. Please continue to use the School’s Help Desk ticket system that can be accessed here. Should this change, DGIT will send a communication to notify the School of any changes to IT support.